About the service

The Refugee Council is a leading charity working with refugees and people seeking asylum in the UK.

The Refugee Council supports and empowers people who have fled conflict, violence, and persecution to rebuild their lives in the UK.

The Refugee Council provides crisis advice, mental health counselling, and practical support to help people settle and integrate into their new community. It is a specialist in working with refugee children who arrive in the UK alone and works with refugees and partners to fight for improvements to the asylum protection system.

How to access the service

For enquiries, please email the Refugee Council.

Availability

Mondays and Thursdays between 9:30am and 12:30pm.

Contact details

Email:

• info@refugeecouncil.org.uk (For general enquiries)
• london.therapeutic@refugeecouncil.org.uk (For therapeutic service)
• children@refugeecouncil.org.uk (For children's service)
• refugeeadvice@refugeecouncil.org.uk (For refugee service in London)
• rij@refugeecouncil.org.uk (Employment support)

Phone: 020 7346 1134

Visit The Refugee Council website

About the service

First Hand is for anyone affected by witnessing a suicide when they did not know the person who has died. This may be because you happened to be at a particular location or because your job involves responding to these incidents.

How to access the service

To access First Hand help advice and information, visit the First Hand website.

Availability

24/7 online resource.

Contact details

Visit the First Hand website

About the service

DreamArts uses the arts to enable young people to realise their potential.

DreamArts works with young people in London aged seven to 25 to empower and inspire them to form stronger connections with each other and their families and build a greater sense of community. The projects uncover and nurture their talents, whether in performance, multi-media, or all-important life skills such as leadership and communication. Many go on to a career in the arts using their links to London’s creative industries.

How to access the service

Register your interest in DreamArts to get informed about relevant projects and opportunities.

If you have any questions about the service, please call or email.

Availability

Monday to Thursday between 10am and 5:30pm.

Contact details

Email: admin@dreamarts.org.uk

Phone: 020 7730 5333

Visit the Dream Arts website

About the service

CALM has a helpline and live chat that are open from 5pm to midnight every day, 365 days a year, for anyone who is feeling suicidal.

How to access the service

Please call 0800 585858. The helpline is open 5pm until midnight every day.

You can also use the live chat or WhatsApp option by accessing the CALM website.

Availability

The helpline and live chat is open from 5pm to midnight every day, 365 days a year.

Contact details

Phone: 0800 585858

Visit the CALM website

About the service

Anna Freud is a world-leading mental health charity for children and families.

How to access the service

Access Anna Freud Crisis Messenger or text AFC to 85258.

Availability

The Anna Freud Crisis Messenger test service is available 24/7.

Contact details

Text: Text AFC to 085 2588 5258

Visit the Anna Freud website

About the service

The National Domestic Abuse Helpline supports anyone fleeing domestic abuse and other forms of gender-based violence.

How to access the service

To get support, please call 08082 000247, 24/7.

You can also access their online chat and more resources on their website.

Availability

Telephone support: 24/7, Monday to Sunday.

• Online chat: Monday to Friday between 3pm and 10pm.
• Online form: response within 72 hours.

Contact details

Phone: 080 8200 0247

Visit the National Domestic Abuse Helpline website

About the service

Rape Crisis England and Wales is a free phone and online chat service for anyone aged 16 and over in England and Wales who has been affected by any form of sexual violence at any time in their lives. Services are free and confidential.

How to access the service

The Rape and Sexual Abuse Support Line is open 24 hours a day, every day of the year. 

You can call for free at 0808 500 2222 or start a free online chat.

Availability

Available 24/7.

Contact details

Phone: 080 8500 2222

Visit the Rape Crisis website

About the service

The Single Point of Access is open 24 hours a day, seven days a week, 365 days a year.

The team consists of qualified clinicians who are knowledgeable about different services and options. This helps direct callers to the most appropriate service to meet their needs.

The team provides advice and guidance through a triage process, where the urgency of care required is assessed. The team can also make appointments for new referrals to see one of our community mental health teams.

The Single Point of Access works closely, at times of mental health crisis, with NHS crisis resolution teams and partner organisations from across the public and private sectors to direct you to services most able to aid their recovery.

How to access the service

The Single Point of Access is open 24 hours a day, seven days a week, 365 days a year. You can call on 08000 234 650 or email cnw-tr.spa@nhs.net.

Availability

Available 24/7.

Contact details

Email: cnw-tr.spa@nhs.net

Phone: 080 0023 4650

Visit the NHS website

About the service

James's Place offers free, focused, one-to-one therapy which helps men understand and recover from a suicidal crisis. Men referred typically receive six to eight face-to-face sessions with a trained therapist in a calm and peaceful environment.

How to access the service

You can refer yourself by email or phone.

Appointments take place at 20 Bunhill Row, London EC1Y 8LP.

Availability

Monday to Fridays between 9.30am to 5.30pm, excluding bank holidays

Contact details

Email: london@jamesplace.org.uk

Phone: 020 3488 8404

Visit the James's Place website

About the service

Whatever you are going through, call the Samaritans. They offer free, confidential telephone support 24 hours a day, 365 days a year.

How to access the service

Whatever you're going through, a Samaritan will face it with you.

Call 116 123 for free. The service is available 24 hours a day, 365 days a year.

You can also email jo@samaritans.org. It may take several days to get a response by email.

Availability

Telephone support is available 24/7.
Walk in available Monday to Sunday between 9am and 9pm.

Address:

46 Marshall Street, W1F 9BF.

Contact details

Email: jo@samaritans.org

Phone: 116 123

Visit the Samaritans website