About the service

Westminster Family Information Service is a free, confidential, and impartial information, advice, and signposting service for children and young people aged 0 to 19 (or up to 25 for those with additional needs), their families, and the professionals who work with them.

The service offers guidance and information about:

• nurseries and childminders
• funded early education and childcare, and help towards childcare costs
• family hubs (children's centres) and library services
• careers in childcare: becoming a childminder
• out-of-school-hours clubs
• activities and services for children, young people, and families.

How to access the service

Please visit the FIS website to access information and guidance about family services in Westminster.

Contact details

Email:

• Bi-BoroughChildCareEarlyEd@rbkc.gov.uk (early years enquiries - children up to the age of 5)
• families@westminster.gov.uk (general family information and young people's enquiries)
• SEN@rbkc.gov.uk (Special Educational Needs (SEN) service)

Phone:  

• 020 7361 3311 (Special Educational Needs (SEN) service)
• 07971 625 922 (general family information and young people's enquiries)
• 07971 625 922 (early years enquiries - children up to the age of five)

Visit the Family Information Service website

About the service

There are three Family Hubs in Westminster. They provide the following services:

• health visitors play a critical role in assessing and supporting the mental health and well-being of women and their families. They provide comprehensive care by offering preventative health promotion, delivering targeted support, implementing evidence-based interventions, and making timely referrals to specialist mental health services when necessary
• support for both parents with perinatal mental health
• midwifery
• stay and play sessions: every day
• outreach support in the home
• health promotion, for example, support to stop smoking
• access to a range of support provided by the local voluntary sector
• Home Start, Family Centres
• parenting groups and one-to-one support.
• adult learning, for example, ESOL classes
• baby massage and baby zone

How to access the service

For more information about Family Information Service visit their website.

Availability

Monday to Friday between 8:30am and 4:30pm.

Contact details

• Email: queensparkfamilyhub@westminster.gov.uk
• Phone: 020 7641 5838

Visit the Family Information Service website

About the service

There are three Family Hubs in Westminster. They provide the following services:

• health visitors play a critical role in assessing and supporting the mental health and well-being of women and their families. They provide comprehensive care by offering preventative health promotion, delivering targeted support, implementing evidence-based interventions, and making timely referrals to specialist mental health services when necessary
• support for both parents with perinatal mental health
• midwifery
• stay and play sessions: every day
• outreach support in the home
• health promotion, for example, support to stop smoking
• access to a range of support provided by the local voluntary sector
• Home Start, Family Centres
• parenting groups and one-to-one support.
• adult learning, for example, ESOL classes
• baby massage and baby zone

How to access the service

For more information about Family Information Service, visit their website.

Availability

Community hubs operate Monday to Friday between 9am and 5pm with the occasional events happening on weekends and evenings.

Contact details

• Email: office@portmancentre.co.uk
• Phone: 020 3307 1940

Visit the Family Information Service website

About the service

Maternity Champions programme works with new and expectant parents with babies from 0 to one year old across five hubs in Westminster. Maternity Champions are trained local people who volunteered to provide support by informing parents and signposts to local services.

The programme offers support through trained local volunteers who provide information and breastfeeding support, facilitate peer networks, and help improve wellbeing to reduce isolation. Maternity Champions also supports partner organisations in collecting feedback and broadening services for new and expectant parents.

How to access the service

You can contact the hubs directly by self-referring. Other professionals can refer you on your behalf.

Please contact via email or call.

You can also drop into the centres to find out when activities will be running and what support Maternity Champions offer at the hubs.

Availability

Community hubs operate Monday to Friday between 9am and 5pm with the occasional events happening at weekends and evenings.

Contact details

Email: Rosana@pdt.org.uk

Phone: 075 2249 9066

Visit the Paddington Development Trust website

About the service

Maternity Champions programme works with new and expectant parents with babies from 0 to one year old across five hubs in Westminster. Maternity Champions are trained local people who volunteered to provide support by informing parents and signposts to local services.

The programme offers support through trained local volunteers who provide information and breastfeeding support, facilitate peer networks, and help improve wellbeing to reduce isolation. Maternity Champions also supports partner organisations in collecting feedback and broadening services for new and expectant parents.

How to access the service

You can contact the hubs directly by self-referring. Other professionals can refer you on your behalf.

Please contact the service via email or call.

You can also drop into the centres to find out when activities will be running and what support is offered by Maternity Champions at the hubs.

Availability

Community hubs operate Monday to Friday between 9am and 5pm with the occasional events happening at weekends and evenings.

Contact details

Email: Rosana@pdt.org.uk

Phone: 075 2249 9066

Visit the FIS website

About the service

Maternity Champions programme works with new and expectant parents with babies from 0 to 1-year olds across five hubs in Westminster. Maternity Champions are trained local people who volunteered to provide support by informing parents and signposts to local services.

The programme offers support through trained local volunteers who provide information and breastfeeding support, facilitate peer networks, and help improve wellbeing to reduce isolation. Maternity Champions also supports partner organisations in collecting feedback and broadening services for new and expectant parents.

How to access the service

You can contact the hubs directly by self-referring. Other professionals can refer you on your behalf.

Please contact via email or call.

You can also drop into the centres to find out when activities will be running and what support Maternity Champions offer at the hubs.

Availability

Community hubs operate Monday to Friday between 9am and 5pm with the occasional events happening at weekends and evenings.

Contact details

Email: Rosana@pdt.org.uk

Phone: 075 2249 9066

Visit the Paddington Development Trust website  

About the service

Maternity Champions programme works with new and expectant parents with babies from 0 to 1-year olds across five hubs in Westminster. Maternity Champions are trained local people who volunteered to provide support by informing parents and signposts to local services.

The programme offers support through trained local volunteers who provide information and breastfeeding support, facilitate peer networks, and help improve wellbeing to reduce isolation. Maternity Champions also supports partner organisations in collecting feedback and broadening services for new and expectant parents.

How to access the service

You can contact the hubs directly by self-referring. Other professionals can refer you on your behalf.

Please contact via email or call.

You can also drop into the centres to find out when activities will be running and what support Maternity Champions offer at the hubs.

Availability

Community hubs operate Monday to Friday between 9am and 5pm with the occasional events happening at weekends and evenings.

Contact details

Email: Rosana@pdt.org.uk

Phone: 075 2249 9066

Visit the Paddington Development Trust website  

About the service

Maternity Champions programme works with new and expectant parents with babies from 0 to 1-year olds across five hubs in Westminster. Maternity Champions are trained local people who volunteered to provide support by informing parents and signposts to local services.

The programme offers support through trained local volunteers who provide information and breastfeeding support, facilitate peer networks, and help improve wellbeing to reduce isolation. Maternity Champions also supports partner organisations in collecting feedback and broadening services for new and expectant parents.

How to access the service

You can contact the hubs directly by self-referring. Other professionals can refer you on your behalf.

Please contact via email or call.

You can also drop into the centres to find out when activities will be running and what support Maternity Champions offer at the hubs.

Availability

Community hubs operate Monday to Friday between 9am and 5pm with the occasional events happening at weekends and evenings.

Contact details

Email: Rosana@pdt.org.uk

Phone: 075 2249 9066

Visit the Paddington Development Trust website  

About the service

Paddington Arts is an arts and media centre for young people.

Paddington Arts classes are designed for amateur, intermediate, and advanced participants. All classes are split into age brackets: six to 10 year olds, 11 to 15 year olds, and 16 to 26 year olds.

The centre delivers:
• dance activities for age groups six to 10, 11 to 15 and 16 to 22
• emotional support programme for ages 8 to 18
• wellbeing programme for girls' group
• health advice and signposting for children and families

Paddington Arts takes a holistic approach to child development - they believe mental, physical, and emotional health are all connected. The creative activities offer teamwork, skills development, and self-expression, which lead to an increase in self-confidence and self-esteem. There are opportunities to perform at their centre and other local and community festivals.

How to access the service

To refer yourself and a client, please call or email them.

Availability

Monday to Thursday between 4pm and 8:30pm.

Contact details

Email: info@paddingtonarts.org.uk

Phone: 020 7286 2722

Visit the Paddington Arts website

About the service

The Families and Communities Employment Service (FACES) offers professional and friendly one-to-one support for work, training, or education.

They aim to deliver a holistic approach to families and young people who want to get into work and/or education.

The service often works with those who have been out of work for long periods, young people, those with a history of mental health, and those facing generational worklessness.

FACES aims to help clients by signposting them where applicable and breaking down any potential barriers preventing them from working or attending school.

How to access the service

To refer yourself, please email or call the service. Find contact details in the contacts details section.

Availability

Monday to Friday between 9am and 5pm.

Contact details

Email: faces@westminster.gov.uk

Phone: 079 7102 6709

Visit the FACES website