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Westminster Council Housing Services

About the service

Use this service to make payments, view repairs, update your details and more.

How to access the service

You can contact Housing Services via call, or you can drop into Area Service Centres.

Availability

  • Monday to Friday between 9am and 5pm for general enquiries.
  • Area Service Centres are open for drop-ins on Monday to Friday between 9am and 12pm.
  • You can speak in person to a member of our team between 2pm and 4pm by appointment only.

Contact details

Email: housing.enquiries@westminster.gov.uk(link sends email)

Phone:

  • 0800 358 3783 (freephone)
  • +44 207 245 2990 (if calling from abroad)

Press ‘1’ if calling outside of these hours in the event of an emergency housing issue.

Text: 07576 608412

Visit the Housing Services page

Westminster City Council Adult Social Care Department

About the service

If you or someone else needs further dementia care and support, contact the Westminster City Council Adult Social Care Department. You can request a needs assessment which will determine the best way the council can support you.

Availability

Monday to Friday between 9am to 5pm.
They also have an out of numbers phone number.

Contact details

Email: adultsocialcare@westminster.gov.uk(link sends email)
Phone: 020 7641 2500
020 7641 2388 (out-of-hours number)

DreamArts - Express Plus

About the service

Express Plus(link is external) (link is external)is a dedicated one-to-one art therapy service, providing weekly creative therapeutic support to young people aged seven to 18 (or up to 25, where additional needs are present). Sessions take place with a qualifying or qualified therapist, where young people can explore any worries or difficult feelings through creative expression and games if they would like to. The team uses resources such as arts and crafts, sand play, puppets, and many others to support young people in expressing themselves in a comfortable, relaxed, and fun manner.

Express Plus is a user-led service, meaning that young people are at the core of all decisions made, and we encourage them to use the space in whichever way they see fit. A general offer of up to 18 weekly sessions is provided, with some flexibility, which is discussed on a case-by-case basis.

DreamArts accepts self-referrals from parents/carers and young people aged 14 and over. The service also accepts referrals from professionals working with young people and their families.

How to access the service

To learn more about Express Plus and refer yourself, please get in touch with Fariha via phone or email.

Availability

  • Monday, Wednesday and Thursday between 4pm and 8pm.
  • Tuesday between 4pm and 7.30pm.
  • Wednesday between 4pm and 8pm.
  • Thursday between 4pm and 8pm.

Contact details

Email: fariha@dreamarts.org.uk(link sends email)

Phone:

  • 077 1910 4689
  • 020 3176 6766

Visit the DreamArts website(link is external)

Queen’s Park Bangladesh Association

About the service

Queen’s Park Bangladesh Association(link is external) supports the educational, social, cultural, health and wellbeing needs of the BME community and the wider community.
Services include:

  • advice and information
  • exercise classes for women only
  • supplementary school
  • luncheon club.

How to access the service

To find more information about advice and activities, call or email the Association.

Contact details

Visit the Queen’s Park Bangladesh Association website(link is external)

Westminster Family Information Service

About the service

Westminster Family Information Service is a free, confidential, and impartial information, advice, and signposting service for children and young people aged 0 to 19 (or up to 25 for those with additional needs), their families, and the professionals who work with them.

The service offers guidance and information about:

  • nurseries and childminders
  • funded early education and childcare, and help towards childcare costs
  • family hubs (children's centres) and library services
  • careers in childcare: becoming a childminder
  • out-of-school-hours clubs
  • activities and services for children, young people, and families.

How to access the service

Please visit the FIS website to access information and guidance about family services in Westminster.

Contact details

Email:

Phone:  

  • 020 7361 3311 (Special Educational Needs (SEN) service)
  • 07971 625 922 (general family information and young people's enquiries)
  • 07971 625 922 (early years enquiries - children up to the age of five)

Visit the Family Information Service website

Queen's Park Family Hub

About the service

There are three Family Hubs in Westminster. They provide the following services:

  • health visitors play a critical role in assessing and supporting the mental health and well-being of women and their families. They provide comprehensive care by offering preventative health promotion, delivering targeted support, implementing evidence-based interventions, and making timely referrals to specialist mental health services when necessary
  • support for both parents with perinatal mental health
  • midwifery
  • stay and play sessions: every day
  • outreach support in the home
  • health promotion, for example, support to stop smoking
  • access to a range of support provided by the local voluntary sector
  • Home Start, Family Centres
  • parenting groups and one-to-one support.
  • adult learning, for example, ESOL classes
  • baby massage and baby zone

How to access the service

For more information about Family Information Service visit their website.

Availability

Monday to Friday between 8:30am and 4:30pm.

Contact details

Visit the Family Information Service website

Church Street Family Hub

About the service

There are three Family Hubs in Westminster. They provide the following services:

  • health visitors play a critical role in assessing and supporting the mental health and well-being of women and their families. They provide comprehensive care by offering preventative health promotion, delivering targeted support, implementing evidence-based interventions, and making timely referrals to specialist mental health services when necessary
  • support for both parents with perinatal mental health
  • midwifery
  • stay and play sessions: every day
  • outreach support in the home
  • health promotion, for example, support to stop smoking
  • access to a range of support provided by the local voluntary sector
  • Home Start, Family Centres
  • parenting groups and one-to-one support.
  • adult learning, for example, ESOL classes
  • baby massage and baby zone

How to access the service

For more information about Family Information Service, visit their website.

Availability

Community hubs operate Monday to Friday between 9am and 5pm with the occasional events happening on weekends and evenings.

Contact details

Visit the Family Information Service website

Harrow Road Maternity Champions Westminster

About the service

Maternity Champions programme works with new and expectant parents with babies from 0 to one year old across five hubs in Westminster. Maternity Champions are trained local people who volunteered to provide support by informing parents and signposts to local services.

The programme offers support through trained local volunteers who provide information and breastfeeding support, facilitate peer networks, and help improve wellbeing to reduce isolation. Maternity Champions also supports partner organisations in collecting feedback and broadening services for new and expectant parents.

How to access the service

You can contact the hubs directly by self-referring. Other professionals can refer you on your behalf.

Please contact via email or call.

You can also drop into the centres to find out when activities will be running and what support Maternity Champions offer at the hubs.

Availability

Community hubs operate Monday to Friday between 9am and 5pm with the occasional events happening at weekends and evenings.

Contact details

Email: Rosana@pdt.org.uk(link sends email)

Phone: 075 2249 9066

Visit the Paddington Development Trust website(link is external)

Mozart Maternity Champions Westminster

About the service

Maternity Champions programme works with new and expectant parents with babies from 0 to one year old across five hubs in Westminster. Maternity Champions are trained local people who volunteered to provide support by informing parents and signposts to local services.

The programme offers support through trained local volunteers who provide information and breastfeeding support, facilitate peer networks, and help improve wellbeing to reduce isolation. Maternity Champions also supports partner organisations in collecting feedback and broadening services for new and expectant parents.

How to access the service

You can contact the hubs directly by self-referring. Other professionals can refer you on your behalf.

Please contact the service via email or call.

You can also drop into the centres to find out when activities will be running and what support is offered by Maternity Champions at the hubs.

Availability

Community hubs operate Monday to Friday between 9am and 5pm with the occasional events happening at weekends and evenings.

Contact details

Email: Rosana@pdt.org.uk(link sends email)

Phone: 075 2249 9066

Visit the FIS website

Westbourne Maternity Champions Westminster

About the service

Maternity Champions programme works with new and expectant parents with babies from 0 to 1-year olds across five hubs in Westminster. Maternity Champions are trained local people who volunteered to provide support by informing parents and signposts to local services.

The programme offers support through trained local volunteers who provide information and breastfeeding support, facilitate peer networks, and help improve wellbeing to reduce isolation. Maternity Champions also supports partner organisations in collecting feedback and broadening services for new and expectant parents.

How to access the service

You can contact the hubs directly by self-referring. Other professionals can refer you on your behalf.

Please contact via email or call.

You can also drop into the centres to find out when activities will be running and what support Maternity Champions offer at the hubs.

Availability

Community hubs operate Monday to Friday between 9am and 5pm with the occasional events happening at weekends and evenings.

Contact details

Email: Rosana@pdt.org.uk(link sends email)

Phone: 075 2249 9066

Visit the Paddington Development Trust website(link is external)