City Inspectors

If you have any issues that you wish to report, please call the Environmental Action Line on 020 7641 2000.

City Inspectors are responsible for protecting the interests, safety and wellbeing of all those who live, work and visit our borough. 

They do this by supporting residents and businesses to understand their legal responsibilities, and by taking firm action against those who risk causing serious harm, deliberately disregard the law or act irresponsibly.   

There are 3 types of inspectors:

• local city inspectors
• reactive city inspectors
• market inspectors 

The team provides a 24 hours, 7 days a week service, monitoring licensed and unlicensed activity. 

Primarily, they undertake proactive enforcement action where necessary. 

During the COVID-19 pandemic, they work in close liaison with businesses and provide relevant guidance on how to manage the external areas, such as social distancing, preventing public nuisance, and queues.

For street based issues, such as unlicensed hoardings, they are assisted by designated highways inspectorate officers.

They also work with our parking department to deal with abandoned vehicles.

Neighbourhood problem solving coordinators

Neighbourhood problem solving coordinators compliment the work of the city inspectors. They work across the city and deal with more serious issues. 

They liaise with relevant organisations and partners to develop strategic and practical approaches to resolving problematic neighbourhood issues.

They also work in direct partnership with police Safer Neighbourhoods Teams and attend local tasking meetings to coordinate multi-agency approaches to problem-solving across the wards.