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Advice for vulnerable residents

Read what we have available to support vulnerable residents and tenants, and working with partners to support rough sleepers.

Befriending services

These schemes allow you to stay in touch over the phone, either through regular one-to-one chats or as part of conversation groups. Some offer a range of other wellbeing services.

General

The Help Hub(link is external) is an online therapy service offering free 20-minute sessions aimed at people who are self-isolating or struggling, with therapists across the UK

Older people

Age UK Westminster(link is external) offer telephone befriending 2-3 times a week for older people as well as a range of other support services, including help with shopping or food delivery

The Silver Line(link is external) run a free confidential helpline providing information, friendship and advice to older people 24 hours a day, every day of the year. They can connect you to someone to have a weekly chat or to a group of people with shared interests.

Octavia Foundation(link is external) offer one to one and group befriending for anyone over 50 living in Westminster

In-Deep(link is external) offer a befriending and home visiting scheme for older people living in South Westminster, and a range of other social activities.

Independent Age Telephone Befriending(link is external) service for older people regularly connects you over the phone with someone who cares

Other groups

Mind(link is external) provide information and signposting to anyone experiencing mental health problems.

DeafBlind UK(link is external) offer a befriending service for people with combined sight and hearing loss.

The Passage(link is external) match former rough sleepers who may be socially isolated with volunteers from all over London. 

Opening Doors London(link is external) runs a befriending project for older LGBT men and women who may be more isolated and cut off from society in general and specifically from the LGBT community.

Families

Westminster Befriend a Family(link is external) provide practical and emotional support to parents with children aged five and up and young people aged 10 - 25

Family Lives(link is external) offers a confidential and free helpline for families in England and Wales.

Published: 16 January 2021

Last updated: 18 April 2024