About the service

Insight offers a free, friendly, and confidential young people’s support service. It provides information, advice, and help to young people up to 25 who are living with or affected by drug or alcohol issues. The service is open to young people living in Westminster, Kensington, and Chelsea.

Insight is based in the community, including schools, colleges and hostels, to make it as easy as possible to access services and find the support needed.

When you visit Insight for the first time, a dedicated key worker will be allocated. The key worker will work with the referee on any issues that enable them to move forward with life positively in the future.

Insight provides support to access other services, training for professionals and educational workshops for young people.

How to access the service

If you have any questions, want help, or want to find out if they are the right service, please call, text, or email.

Availability

• Monday to Friday between 9:30am and 5:30pm
• Hot Cafe at DAWS, Kensington and Chelsea North Hub, between 6pm and 9pm
• Webchat is available Monday to Friday between 3pm and 6pm

Contact details

Email: insight@humankindcharity.org.uk

Phone:

• 020 8960 5510
• 078 3307 4581

Visit the Insight website

About the service

Respond is a national charity providing therapy and specialist support services to people with learning disabilities, autism or both who have experienced abuse, violence or trauma.

Respond provides a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning and other support services which aim to prevent abuse and equip individuals and their families to come to terms with their experiences and live more positive lives.

Respond also provides specialist training, supervision, reflective practice, and consultancy to equip agencies and providers with the skills to develop and deliver trauma-informed services.

How to access the service

For general referrals, please fill out their form and email it to referrals@respond.org.uk.

For one-to-one support and advocacy for young women (13 to 25) with a learning disability, autism or both who have experienced any form of gender-based violence, please complete their form by downloading it on the Respond website.

Contact details

Email:

• referrals@respond.org.uk - general referrals
• advocacy@respond.org.uk - one-to-one support and advocacy to young women (13 to 25) with a learning disability, autism or both who have experienced any form of gender-based violence

Phone:

• 020 7383 0700 (general enquiries)
• 020 7380 8257 or 07821 578190 (Domestic abuse and Independent Sexual Violence Advocacy services)
• 020 7380 8257 (CouRAGEus: a new service for young women and girls one-to-one support)

Visit the Respond website for more information.

About the service

Dad's House is committed to ensuring that children remain the top priority after divorce, separation, or bereavement. The organisation supports dads and families in various ways, including offering emotional support, alleviating loneliness and isolation through phone or in-person chats at their drop-in centre, and providing services like breakfast clubs, law clinics, food banks, and housing assistance. The ultimate goal of Dad's House is to establish drop-in centres across the UK, run by dads, to provide ongoing support and resources.

Dad's House can help all Dads in need but cannot assist anyone who has been charged with any physical/verbal abuse of their children/partner.

How to access the service

If you would like some help, more information about the charity, or to offer help, email or call them and ask for Billy.

Dad's House is located in Hammersmith and Fulham and is open to Westminster residents.

Address: 22 Lillie Road, London SW6 1TS.

Availability

Monday to Friday 10am to 1pm.

Contact details

Email: info@dadshouse.org.uk

Phone: 07765 183504 (ask for Billy)

Visit the Dad's House website

About the service

Midaye is dedicated to helping migrant ethnic minority communities in West London. They offer support to residents who do not speak English as a home language, emphasising reaching the most isolated and disadvantaged families and individuals. They provide a diverse range of community-led projects and activities with our multi-lingual staff and volunteers who support people of all ages and backgrounds.

In addition, to direct support services, Midaye works to connect with our communities together with policymakers, statutory service providers, and commissioners, creating a place at the decision-making table for migrant communities.

How to access the service

Midaye offices are located on Thorpe Close beneath the Westway flyover in North Kensington, between Portobello Road and Ladbroke Grove.

Midaye's activities run seven days a week, morning, afternoon, and evening, in many different locations across West London and online. If you need to contact the service, please call or visit during our office hours.

Availability

Monday to Thursday between 10am and 4pm.

Contact details

Email: contact@midaye.org.uk

Phone: 020 8969 7456

Visit the Midaye SDN website

About the service

Al-Manaar Children and Young People's Therapy Service offers free, in-person, faith-sensitive psychotherapy to Muslim heritage children and young people aged between two and 24. It also offers support to parents/carers concerned about the emotional wellbeing of their child. The service liaises with the professional network if requested by the family (school, GP, CAMHS, Children's Services).

The service has therapists of Muslim heritage and is supervised by Dr Rachel Abedi, an experienced, accredited Child and Adolescent Psychotherapist.

Additional services include:

• workshops for parents
• training for professionals working with children and young people
• collaboration with other community organisations and services

How to access the service

You can contact the service by email or through voice message, SMS or WhatsApp. Please see the contact details below.

Contact details

Email:

• rachel@mchc.org.uk
• nacera@mchc.org.uk

Phone: 07968 796490 (voice message/SMS/WhatsApp)

Visit the Al-Manaar website

About the service

Al-Hasaniya Moroccan Women’s Centre is dedicated to meeting the health, welfare, social, education, and training needs of Moroccan and Arabic-speaking women and their families. The centre helps these women access mainstream services to enhance their overall quality of life. Staffed entirely by women, Al-Hasaniya serves residents in Westminster, Kensington and Chelsea, as well as across London.

How to access the service

Your GP or a professional can refer you, or you can refer yourself by completing their online form.

The service also welcomes walk-ins at Bays 4 and 5 Trellick Towers, Golborne Road, London W10 5PA.

Availability

Monday to Friday between 9:30am and 5pm.

Contact details

Email: Contact@AL-Hasaniya.org.uk

Phone: 020 3048 4488

Visit the Al-Hasaniya Moroccan Women’s Centre website

About the service

Kooth provides free, online, and anonymous support for young people. It is a mental health and wellbeing toolkit with access to text-based counselling, self-help resources, and community support. Kooth offers immediate and accessible support with no waiting lists, criteria, thresholds, or referral forms.

How to access the service

Access Kooth on any internet-enabled device, create an anonymous account, and you can have immediate access to support.

Availability

The website is available 365 days a year, 24/7, with

Professional support is available:

• Monday through Friday between 12pm and 10pm
• Saturday and Sunday between 6am and 10pm

Contact details

Email:

• contact@kooth.com (for public)
• dmangat@kooth.com (for professionals)

Visit the Kooth website

About the service

Living a healthy life isn’t always easy, and making any changes can feel challenging or daunting.

The Change4Life service aims to ensure that children, young people, and families across Kensington, Chelsea, and Westminster are supported to be healthy and happy in the communities where they live, learn, and play. The service is here to support expectant parents, children and young people aged up to 19 (or 25 for young people with special educational needs or disabilities), and their families to eat well and stay active.

How to access the service

Please complete this form to register your family's place at one of Change4Life clubs.

The office is at 439 Harrow Road, London W10 4RE, but they deliver sessions in community venues across Kensington, Chelsea, and Westminster.

Availability

Monday to Friday between 9am and 5pm.

Contact details

Email: change4lifeservice@family-action.org.uk

Phone: 020 8960 0744

Visit Family Action Service

About the service

FAWA is a charity that provides information, advice, and guidance to BME communities.

How to access the service

FAWA offer two workshops to provide health messages:

• every first Wednesday of each month (4pm to 6pm)
• every third Friday of each month (4pm to 6pm)

Come and meet others to enjoy each other's company around our traditional African hot meals and dance to old African music.
For more details about events, please access FAWA website

Availability

Monday to Friday between 10am and 6pm.

Contact details

Email: info@fawauk.org

Phone: 020 8761 9397

Visit the French African Welfare Association (FAWA) website

About the service

Thrive LDN is a citywide public mental health partnership that ensures all Londoners have an equal opportunity for good mental health and wellbeing.

Thrive LDN is a coalition of partners working towards the shared mission of ensuring everyone living or working in London is treated fairly and can live a happy and healthy life. Partners created this space to bring together ideas, inspiration, and free resources to help build your resilience and improve wellbeing and learn from community experiences.

How to access the service

You do not need a referral; just visit their website for free training and resources.

Availability

24/7 online resource.

Contact details

Email: info@thriveldn.co.uk

Phone: 078 8006 8221

Visit the Thrive LDN website