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Stay Alive App

About the service

The StayAlive app(link is external) is a suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. StayAlive is a confidential app.

How to access the service

Download the Stay Alive App.(link is external)

Availability

Stay Alive is a 24/7 online resource.

Contact details

Visit the Stay Alive App website(link is external)

Our City

About the service

Our City(link is external) is a platform where you can discover activities, programmes, and support for under-25s in Kensington and Chelsea.

Our City works with local youth organisations and service providers to bring everything together in one place, making it easy for under-25s to discover great free and low-cost activities.

How to access the service

Book an activity directly via the online sign-up form for your preferred activity(link is external).

Availability

Our City is a 24/7 online resource.

Contact details

Visit the Our City website(link is external)

Galop

About the service

Galop(link is external) specialises in supporting victims and survivors of domestic abuse, sexual violence, hate crime, honour-based abuse, forced marriage, so-called conversion therapies, and other forms of interpersonal abuse. Galop is a service run by LGBT+ people for LGBT+ people, and the needs of our community are at the centre of what we do.

Galop runs four national support helplines for LGBT+ victims and survivors of:

  • domestic abuse
  • hate crime
  • rape
  • so-called "conversion therapy".

The Galop team provides longer-term support to thousands of LGBT+ victims and survivors of abuse through advocacy services. Galop is person-centred, empowerment-based, and trauma-informed, meaning it focuses on helping clients decide what is best for them and then supporting them through their journey.

How to access the service

The service can accept referrals from:

  • yourself
  • your GP
  • other professionals

Please complete the referral form on the Galop Website.(link is external)

Please email or call them if you need assistance or have any other enquiries.

Translation services are available for those who do not have English as their first language and prefer to speak in their native language. When you call, please let the service know what language you would feel most comfortable speaking.

Availability

  • Monday to Thursday between 10am and 8pm
  • Friday between 10am and 4pm
  • The service closed during bank holidays

Contact details

Email: help@galop.org.uk(link sends email)

Phone: 0800 999 5428 (translation services available)

Visit the Galop website(link is external)

Talking without fear

About the service

Talking without fear(link is external) is a therapeutic group programme for children and mothers who have experienced Domestic Violence at the Portman Family Centre.

How to access the service

To refer yourself please contact them via email or telephone

Talking without Fear therapeutic group is takes place at Portman Early Childhood Centre, 12-18 Salisbury Street, NW8 8DE.(link is external)

Contact details

Email: p.rampersad@portmancentre.co.uk(link sends email)

Phone:

  • 020 7641 5435
  • 020 7641 5436
  • 020 7262 0384

Visit the BMEHF website(link is external)

The Al-Hasaniya Moroccan Women’s Centre

About the service

The Al-Hasaniya Moroccan Women’s Centre(link is external) is dedicated to addressing the health, welfare, educational, and cultural needs of Moroccan and Arabic-speaking women and their families in London. The centre is staffed entirely by women.

The centre provides a range of support services, including:

  • assistance for domestic abuse
  • mental wellbeing support
  • aid for Grenfell survivors
  • outreach for older people
  • drop-in and activities
  • The ESOL project

How to access the service

For one-to-one support and advocacy for young women (13 to 25) with an earning disability, autism or both who have experienced any form of gender-based violence, fill out the form on the Responed website.(link is external)

Weekly drop-in surgery on Fridays between 10am to 12pm (noon) for Arabic-speaking women who live in Kensington and Chelsea and the surrounding boroughs.

Availability

Monday to Friday between 9am and 5pm.

Contact details

Email: contact@al-hasaniya.org.uk(link sends email)

Phone: 020 3048 4488

Visit the The Al-Hasaniya Moroccan Women’s Centre website(link is external)

Insight

About the service

Insight(link is external) offers a free, friendly, and confidential young people’s support service. It provides information, advice, and help to young people up to 25 who are living with or affected by drug or alcohol issues. The service is open to young people living in Westminster, Kensington, and Chelsea.

Insight is based in the community, including schools, colleges and hostels, to make it as easy as possible to access services and find the support needed.

When you visit Insight for the first time, a dedicated key worker will be allocated. The key worker will work with the referee on any issues that enable them to move forward with life positively in the future.

Insight provides support to access other services, training for professionals and educational workshops for young people.

How to access the service

If you have any questions, want help, or want to find out if they are the right service, please call, text, or email.

Availability

  • Monday to Friday between 9:30am and 5:30pm
  • Hot Cafe at DAWS, Kensington and Chelsea North Hub, between 6pm and 9pm
  • Webchat is available Monday to Friday between 3pm and 6pm

Contact details

Email: insight@humankindcharity.org.uk(link sends email)

Phone:

  • 020 8960 5510
  • 078 3307 4581

Visit the Insight website(link is external)

Respond

About the service

Respond(link is external) is a national charity providing therapy and specialist support services to people with learning disabilities, autism or both who have experienced abuse, violence or trauma.

Respond provides a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning and other support services which aim to prevent abuse and equip individuals and their families to come to terms with their experiences and live more positive lives.

Respond also provides specialist training, supervision, reflective practice, and consultancy to equip agencies and providers with the skills to develop and deliver trauma-informed services.

How to access the service

For general referrals, please fill out their form (link is external)and email it to referrals@respond.org.uk.(link sends email)

For one-to-one support and advocacy for young women (13 to 25) with a learning disability, autism or both who have experienced any form of gender-based violence, please complete their form by downloading it on the Respond website.(link is external)

Contact details

Email:

Phone:

  • 020 7383 0700 (general enquiries)
  • 020 7380 8257 or 07821 578190 (Domestic abuse and Independent Sexual Violence Advocacy services)
  • 020 7380 8257 (CouRAGEus: a new service for young women and girls one-to-one support)

Visit the Respond website(link is external) for more information.

Dad's House

About the service

Dad's House(link is external) is committed to ensuring that children remain the top priority after divorce, separation, or bereavement. The organisation supports dads and families in various ways, including offering emotional support, alleviating loneliness and isolation through phone or in-person chats at their drop-in centre, and providing services like breakfast clubs, law clinics, food banks, and housing assistance. The ultimate goal of Dad's House is to establish drop-in centres across the UK, run by dads, to provide ongoing support and resources.

Dad's House can help all Dads in need but cannot assist anyone who has been charged with any physical/verbal abuse of their children/partner.

How to access the service

If you would like some help, more information about the charity, or to offer help, email or call them and ask for Billy.

Dad's House is located in Hammersmith and Fulham and is open to Westminster residents.

Address: 22 Lillie Road, London SW6 1TS(link is external).

Availability

Monday to Friday 10am to 1pm.

Contact details

Email: info@dadshouse.org.uk(link sends email)

Phone: 07765 183504 (ask for Billy)

Visit the Dad's House website(link is external)

Midaye SDN

About the service

Midaye(link is external) is dedicated to helping migrant ethnic minority communities in West London. They offer support to residents who do not speak English as a home language, emphasising reaching the most isolated and disadvantaged families and individuals. They provide a diverse range of community-led projects and activities with our multi-lingual staff and volunteers who support people of all ages and backgrounds.

In addition, to direct support services, Midaye works to connect with our communities together with policymakers, statutory service providers, and commissioners, creating a place at the decision-making table for migrant communities.

How to access the service

Midaye offices are located on Thorpe Close(link is external) beneath the Westway flyover in North Kensington, between Portobello Road and Ladbroke Grove.

Midaye's activities run seven days a week, morning, afternoon, and evening, in many different locations across West London and online. If you need to contact the service, please call or visit during our office hours.

Availability

Monday to Thursday between 10am and 4pm.

Contact details

Email: contact@midaye.org.uk(link sends email)

Phone: 020 8969 7456

Visit the Midaye SDN website(link is external)

Al-Manaar Children and Young People's Therapy Service

About the service

Al-Manaar Children and Young People's Therapy Service(link is external) offers free, in-person, faith-sensitive psychotherapy to Muslim heritage children and young people aged between two and 24. It also offers support to parents/carers concerned about the emotional wellbeing of their child. The service liaises with the professional network if requested by the family (school, GP, CAMHS, Children's Services).

The service has therapists of Muslim heritage and is supervised by Dr Rachel Abedi, an experienced, accredited Child and Adolescent Psychotherapist.

Additional services include:

  • workshops for parents
  • training for professionals working with children and young people
  • collaboration with other community organisations and services

How to access the service

You can contact the service by email or through voice message, SMS or WhatsApp. Please see the contact details below.

Contact details

Email:

Phone: 07968 796490 (voice message/SMS/WhatsApp)

Visit the Al-Manaar website(link is external)