Make a request
You can submit your request online, or by email or post.
- Email: [email protected]
- Post: Information Management Team (Information Services), 64 Victoria Street, London SW1E 6QP
Your request must include:
- your name
- your address
- a detailed description of the information you wish to obtain
- any preferences for the format for receiving the information
We do not have to respond to broad requests for information. Please make your request as specific as possible, and ensure that the description of information you require is clear and detailed. This helps us locate the information you are seeking faster.
If we don’t have enough information to find what you want, we may come back to you with more questions.
How long does it take?
Your request will be acknowledged within five working days.
The council has up to 20 working days to comply with your request, as set out in the The Freedom of Information Act 2000.
We will consider your request, and let you know if we can provide the information you requested or explain why we can't.
Checking the status of your request
Before you contact us check how long it has been since you made the request:
- if it is less than 20 working days please don't contact us
- if is has been more than 20 days please email [email protected] with your reference number and the date the request was submitted
Cost
If the work required to retrieve the requested information costs more than £450, we are allowed to charge you for it.
The council also reserves the right to charge for disbursements, for example photocopying and postage.
If we intend to charge a fee, we will tell you first and you then have 3 months in which to pay. Once we get the fee, we will respond to your request.
If the cost of meeting your request exceeds the appropriate limit in the regulations, we are not required to meet your request. If you refuse to pay the fee, the council can refuse to supply the information.
These fees do not apply to the normal charges made for some publications as set out in our Publication Scheme.
If your request is refused
A request for information may only be refused if:
- it is vexatious or repeated
- if we have asked you for more information in order to meet your request and you have not provided it
- if it falls under one of the exemptions
If your request is refused, we will explain why and give you details of how to apply for an internal review of this decision.