Anti-social behaviour

The ASB Case Review is a tool from the Anti-Social Behaviour, Crime and Policing Act 2014.

If you've reported three incidents of anti-social behaviour in the last six months, to the police, your housing agency or us, and you feel that no action has been taken, you can start a case review. All three reports could be made to one service or separate services. The last report must have been made within one month of submitting the ASB case review.

The review is a tool that can be used by a victim/victims to request professionals to come together and review reports that have been made to services where you do not think they are being taken seriously.

Scope of the ASB Case Review

The review does not replace the complaints procedures of individual organisations, or your opportunity to complain to the Local Government Ombudsman, Housing Ombudsman or Independent Police Complaints Commission. The case review cannot be used for purely tenancy related issues, and it cannot enforce an eviction or a housing transfer. The review cannot be used to report general acts of crime or dispute the investigations of crime.

Where the submission of an ASB Case Review is shown to be malicious or vexatious, the ASB Case Review can be disqualified. An example of this is if the three reports are made within a short period before submitting the review, and no reasonable time has been allowed for professionals to carry out any initial investigations.

Whilst there is a clear threshold of three reports in six months, there will be times that we may or may not accept the review on a discretionary basis, but these reasons will be explained to you in response.

Watch our video to find out more about the case review process:

What happens next?

Once the ASB case review has been activated, we will meet with all relevant agencies to try to resolve the issue. We will:

• Acknowledge your request for action within two working days
• Ensure your case is reviewed by a panel of professional from multiple agencies within 12 working days, or nearest date available to ensure all relevant officers’ attendance
• Invite you and any other victims to part of the panel meeting so that your voice is heard and your experiences understood
• Inform you of the outcome and a proposed action plan (if applicable) within fifteen working days of the review

If you wish to appeal the panel’s decision, you must do so in writing within 10 working days of receiving the decision letter; outlining clearly the points that you are appealing.

Please send your appeal letter to:

ASB Case Review Appeals, 
Mark Chalmers, Head of Service,
Community Safety and Specialist Services, 
Public Protection and Licensing, 
Westminster City Council,
64 Victoria Street,
SW1E 6QP

or by email: [email protected].

We promise to keep you updated with the investigation and any action we take. 

Start a case review

ASB case reviews in Westminster

The table below summarises the use of ASB case review procedures in Westminster.