Homelessness

From 1st April 2025, the Homeless Prevention Service previously delivered by Shelter as part of the Places for People partnership will be delivered directly by Westminster City Council, through the Community Prevention Team. Existing service users will have been contacted and offered the opportunity to transition to the new service. If you have any questions please contact the team by email: CommunityPrevention@Westminster.gov.uk

Who is this service for?

This service is for people living in the borough or with a local connection to the City of Westminster, who are at risk of homelessness. We aim to help residents with early interventions to prevent homelessness.

Areas where we can provide advice support and guidance

• help to keep you in your current home where possible
• help if you are being asked to leave your home, for example, family have asked you to leave or you have received a notice from your landlord
• advice and support around general housing options and how to access alternative accommodation
• help if you are having issues with the affordability of your home, for example, rent arrears and other debt
• help with benefit applications and issues
• advice on overcrowding
• problems with the conditions of your home such as disrepair
• harassment and anti-social behaviour
• domestic abuse or other forms of violence which is impacting on your housing
• any other area that may put you at risk of homelessness, for example your physical/mental health, substance or alcohol use and gambling

Please note, we will refer you to partner organisations if you are already homeless. This includes people living in temporary accommodation, rough sleeping, or who are in insecure housing, for example, hostels, hotels or sofa-surfing. You can also contact the Westminster Housing Solutions Service on 020 7461 1000 or through the Housing Advice Form.

How to access the service

You can complete our online form to refer yourself or someone else.

If you are unable to complete the online form or if you have any questions regarding referrals to the service please contact CommunityPrevention@westminster.gov.uk or contact the Westminster Housing Solutions Service on 020 7461 1000.