Repairs policies
The council sets out what our tenants and leaseholders can expect from our repairs services in its repairs policies.
Housing repairs policy
The Repairs policy outlines the council’s approach to managing repairs, including full details of response times for different types of repairs how we will deliver a quality service.
Housing repairs charter
It is supported by a Repairs Charter which sets out how and what our repairs service can deliver and the standards you should expect from us.
Housing Damp and Mould policy
The Damp and Mould policy explains how we will manage the treatment of damp and mould.
Housing Window Restrictor policy
The Window Restrictor policy outlines the City Council’s approach to ensuring window safety.
Your feedback
The policies were adopted in autumn 2024 following an extensive consultation. Almost 1,500 residents responded online and helped shape the policies.
Read more about what residents told us, and how we have responded: https://housingrepairspoliciesconsultation.commonplace.is/
Each housing repairs policy is subject to annual review.
