We want to continue listening to our tenants and leaseholders, to understand what’s important to you and how we can improve our services. Find out about the different ways you can get involved in decisions about your home and neighbourhood.
No matter how much time you can spare, we have an opportunity for you, from joining a regular panel, completing an online consultation, to taking part in a focus group on a particular topic. Thank you for taking the time to get involved.
See how resident involvement is already making a difference.
Sign up
To register for any of our opportunities, please complete our Resident Engagement contact form.
Join the next resident forum
Tuesday 19th November 2024
A chance to hear from senior staff, influence decisions and meet other residents.This month’s topic is support for residents - homelessness and rough sleeping strategy and cost of living support.
Help us improve the complaints process
Help improve the way we manage complaints. You'll work closely with staff over 8-weeks to solve challenges, and gain valuable skills and experience.
Listen to what our residents think about our forum
Your neighbourhood
Find out how to join or form a Resident Association, take part in an estate walkabout, or take control of services where you live.
Help us shape the housing service
Be a voice of change for housing in Westminster. Our monthly Resident Forums are an opportunity to get the inside scoop on housing service developments, challenge, advise, and meet other residents who also want to make a difference.
Have your say on specific issues
Work flexibly alongside our housing staff to improve specific parts of the housing service, from repairs, to building safety, to communication.
Housing satisfaction surveys
We partner with Kwest, an independent market research company, to conduct satisfaction surveys with our tenants and leaseholders. This collaboration helps us gather objective and accurate feedback to improve our services.
Have your say online
Can’t meet us face to face but still want to contribute your thoughts? Have your say on housing through short online surveys, or join our consultation hub to inform services across the council.
Coming to your community
Do you want to talk to us in a location that’s convenient to you? We can come to your estate, community group or event to talk about our housing services.
Key leaseholders
Work with our leasehold team to scrutinise your service charges.
Young voices
Find out about opportunities for young people to have their voice heard.
Housing Repairs task and finish groups
In April 2024, a task group of residents, council officers, and a Morgan Sindall representative was formed to address repair service challenges. After 8 weeks of work, the group identified over 100 issues and 17 key improvements, which Westminster City Council is committed to implementing.
How your feedback is making a difference
We have:
- Opened three new Housing Service Centres in the last 12 months.
- Set up new Housing Surgeries across the borough.
- Brought the housing service to you between June 2022 and August 2023, with housing staff knocking on doors – we knocked on 10,494 doors across Westminster and spoke to 3,702 households.
We have:
- Started a call back service on all repairs and we are trialling a resident sign-off on communal repairs, we will share with residents the findings from this trial.
- Started a 9-month trial for directly employed Westminster staff to deliver communal repairs, creating a more local handy person service.
- Just launched a city-wide consultation on a draft repairs policy to capture a diverse and inclusive range of voices and experiences. We will use the feedback you give us to improve our repairs service.
We have:
- Opened our community centres to all groups, you can now book our halls for prayer groups and religious services.
- Increased our grants to local associations rewarding those local groups who are working hard to be more representative of their communities
We have:
- funded two youth clubs 5 days a week for young people living in Westminster housing
- We fund two youth hubs, including a mentoring programme for young people
- Raised funding for youth club to start at Grosvenor estate, with the support of councillors and local people
- We have resurfaced the MUGA at John Aird Court and are working on improvements to Fisherton estate playground
- We offer work experience to young Westminster residents.
- Started an Ebulletin ‘News4Youth’ rounding up all local opportunities for young people in Westminster.
- All housing staff have recently received industry recognised customer service training.
- We have also rolled our new safeguarding training for WCC staff, managers and contractors.
- In the next couple of months we are launching ground-breaking systemic training within the department, this will be for every single level within the department.
- We have introduced new food growing spaces in Churchill Gardens and Grosvenor estate.
- A sensory garden for children with special educational needs on Lillington and Longmore.
Our strategy
To read more about how we will share information and enable residents to hold us to account about the way we deliver landlord services, read our Housing Resident Engagement Strategy 2024-28. This strategy has been developed through a rolling programme of engaging, listening to and consulting with our residents. The themes and solutions in this strategy are responses to what residents have told us.
