Council services
Adult services
Find out about social care for vulnerable adults such as the disabled or elderly, or tell us if you are worried about a vulnerable adult.
Learn more about adult services
020 7641 2500
Benefits
Find out how to claim Housing and Council Tax Benefit to help pay your rent and council tax. Tell us about any changes to your circumstances or make an enquiry about your claim.
0800 072 0042
Births, deaths, marriage and citizenship
Find out about registering a birth or death, getting married or having a civil partnership in Westminster, or becoming a British citizen.
Learn more about births, deaths, marriage, civil partnership and citizenship
020 7641 7500
Children's services
Find out about Social Services, childcare, schools and family support, or tell us if you are worried about a child.
Learn more about children's services
020 7641 4000
Council services for business
Find out more about paying your business rates, licensing your business, commercial waste and special events.
Learn more about council services for business
020 7641 7000
Council Tax
Find out more about paying, registering, checking your balance or setting up a Direct Debit, or make an enquiry.
0343 178 2743
Electoral services
Find out about registering to vote or local elections.
Learn more about electoral services
020 7641 7500
Homes for Ukraine
If you are a Homes for Ukraine sponsor or guest, and you wish to discuss your sponsorship arrangement, housing, finance, thank you payment, welcome payment, change of circumstances or any other concerns, please contact the Ukraine Response team by:
- phone on 07971 026 278
- email on [email protected]
You can also visit us at Westminster City Hall, 64 Victoria Street, SW1E 6QE, Monday to Friday between 9am and 5pm.
If you have an emergency out of hours, please contact our Emergency Duty Team on 0207 641 2388.
Housing
Find housing information and applications, and advice about being homeless.
020 7641 1000
Legal services
The department provides a wide range of legal services to the Council, its Members and Officers but not the public. This is a shared service with the Royal Borough of Kensington and Chelsea. Specialist areas include:
- Litigation
- Planning and Corporate Law
- Property and Contracts
- Social Services
You can contact our legal services team by:
- email: [email protected]
- post: Legal Services, The Town Hall Hornton Street, London, W8 7NX
Contact hours are Monday to Friday, 9am to 4pm.
Libraries
Find locations and opening times, and information on how to renew books and DVDs, or make an enquiry.
020 7641 6200
Licensing
Find out how to search for, view and comment on licensing applications, and find information about applying for a licence.
020 7641 6500
Parking
Find out about permits for residents and businesses, disabled badges and suspended parking bays. You can also pay a parking ticket or challenge a fine.
020 7823 4567
Planning
Find out how to search for, view and comment on planning applications, and find information on submitting a planning application.
020 7641 6500
Recycling and rubbish
Find out when your rubbish is collected, order bin bags and get information on how to recycle.
Learn more about recycling and rubbish
020 7641 2000
Trading standards
If you are a consumer and have a complaint about a trader or require advice about a dispute please contact Citizens Advice using the following details:
- Citizens Advice Consumer Helpline on 03454 04 05 06
- online enquiry form
If you are a business based in the City of Westminster and require advice about how to comply with trading standards legislation please contact:
- phone: 0207 641 2000
If you are a business based outside the City of Westminster, contact your local Trading Standards Service. To find your council visit GOV.UK