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Payroll provider duties and administration information

Your duties as a City of Westminster Pension Fund payroll provider and what other functions you may need to undertake.

Accessing the Employer Support Service and Employer Hub

Hampshire Pension Services (HPS) have invested in an Employer Hub portal which links into the pensions administration system. This portal empowers employers and their contracted payroll providers to submit data online, review and update their members' individual records and the prompt notification of employment-related changes to the COWPF.

Employers and their payroll providers can submit various notifications and requests online. These include:

  • new starters
  • transitioning to the 50/50 scheme
  • adjustments in work hours and breaks in service
  • leavers
  • opt-outs within a three-month period

We expect all employers and their payroll providers to sign up and use the Employer Hub. HPS offers regular training on various pensions subjects and in using the Employer Hub.  

Visit the Employer Hub

Other ways for you to get support is to either write to, phone or email Hampshire Pension Services. 

Published: 20 March 2025

Last updated: 20 March 2025