Leasehold Surgeries
The 2023/2024 actual service charges will be sent to you shortly and once again we are holding our Leasehold surgeries to answer any questions you may have about the charges.
The surgery date are from 14 October to 18 October from 9am–7pm.
You can now book 20 minute telephone appointments following the link below https://www.westminster.gov.uk/housing/leaseholders/service-charges/book-20-minute-online-appointment.
You can now book a 20 minute online appointment to discuss your service charge account with one of our leasehold advisors. Once you have booked your appointment you will receive an email to confirm your upcoming booking on Microsoft Teams. You can manage your booking, reschedule or cancel your appointment at any time. Please join the meeting via the Teams link you receive, we will call you after ten minutes of your appointment time if you have not joined the call.
Please provide a summary of what you would like to discuss regarding your service charge account to help us to prepare for your appointment.
We look forward to speaking with you
Leasehold Newsletter
We are continuously looking to improve how we communicate with our residents to ensure we provide the best possible service
You can view the latest updates from your leasehold operations team :
Book a 20 minute online appointment
You can now book 20 minute online appointment to discuss your service charge account with one of our leasehold advisors.
Every Monday, Tuesday, Thursday and Friday you can book between the hours of 9am to 5pm.
Every Wednesday you can book between the hours of 9am to 8pm.
Once you have booked your appointment you will receive an email to confirm your upcoming booking on Microsoft Teams. You can manage your booking, reschedule or cancel your appointment at any time.
Please join the meeting via the Teams link you receive, we will call you after ten minutes of your appointment time if you have not joined the call.
Please provide a summary of what you would like to discuss regarding your service charge account to help us to prepare for your appointment.
Book a 20 minute appointment now
We look forward to speaking to you.
Local Area Service Centres
Leasehold Operations officers are available in person in our local area service centres. Further details and the addresses of each service centre can be found on the page below:
https://www.westminster.gov.uk/housing/leaseholders/contact-us
