Leasehold annual calendar
Leasehold operations yearly overview
| Month | Key actions |
|---|---|
| Month April |
Key actions |
| Month Week 1 |
Key actions All leaseholders will have received their estimated service charge and major works bills for the new financial year. |
| Month Week 1 |
Key actions Leasehold operations team will begin to prepare the statement of actual expenditure for the previous financial year. These will be ready to send out in September. |
| Month May |
Key actions |
| Month Week 1 |
Key actions Compile information from various teams for the key lessee scheme and share with leaseholders. |
| Month Week 1 |
Key actions Arrears letters to be issued |
| Month Week 2 |
Key actions Time analysis worksheets will be sent to all staff members at Westminster City Council Housing. |
| Month June |
Key actions |
| Month Week 3 |
Key actions Key lessee breakdowns are emailed to members of the key lessee scheme. |
| Month Week 3 |
Key actions Leasehold handbook to be reviewed. |
| Month July |
Key actions |
| Month Week 1 |
Key actions Key Lessee Scheme - Leaseholder deadline to provide feedback on key lessee breakdowns. |
| Month Week 2 |
Key actions Key Lessee Scheme - All queries to have been answered by leasehold operations. |
| Month Week 4 |
Key actions Estate services actual expenditure analysed and completed. |
| Month August |
Key actions |
| Month Week 1 |
Key actions Actual expenditure bill template to be finalised |
| Month Week 3 |
Key actions Accountancy and administration cost for actuals completed |
| Month Week 4 |
Key actions Major works final accounts calculated |
| Month September |
Key actions |
| Month Week 3 |
Key actions Leasehold conference to be held - date to be confirmed |
| Month Week 4 |
Key actions Statement of actual expenditure for the previous financial year to be posted to leaseholders |
| Month Week 4 |
Key actions Leasehold handbook to be reviewed |
| Month October |
Key actions |
| Month Week 1 |
Key actions All leaseholders will have received their actualised service charge and major works bills for the previous financial year |
| Month Week 2 |
Key actions Leasehold surgery appointment week |
| Month Week 2 |
Key actions Time analysis worksheets sent to all staff members at Westminster City Council Housing |
| Month November |
Key actions |
| Month Week 2 |
Key actions Arrears letters to be issued |
| Month Week 4 |
Key actions Leasehold operations team begin preparing the Estimated service charge and Major works bills, ready to send out in March |
| Month December |
Key actions |
| Month Week 4 |
Key actions Leasehold handbook to be reviewed |
| Month Week 4 |
Key actions Ensure all section 20 notices are issued in time for billing for 1 March |
| Month January |
Key actions |
| Month Week 3 |
Key actions Prepare estimated costs for all heads of charges for the next financial year |
| Month Week 4 |
Key actions All section 20 notices to be included in the estimated service charges and major works bills to be issued. |
| Month February |
Key actions |
| Month Week 4 |
Key actions Estimated service charge and major works bills posted to Leaseholders. |
| Month Week 4 |
Key actions Leasehold operations to provide training to the contact centre on the estimated service charge and major works bills. |
| Month March |
Key actions |
| Month Week 1 |
Key actions Estimated service charges and major works bills received by leaseholders |
| Month Week 2 |
Key actions Leasehold surgery appointment week |
